We kindly ask that patients book ONLINE. However, we will do our best to accommodate walk-ins whenever possible.

Some doctors charge a slightly different to fee. Children under 12, Disability and DVA Pensioners Card Holders are bulk billed.
Please call us on 03  if you need more information. Please note that our reception staff are unable to provide advice regarding Bulk Billing for consultations. Decisions about Bulk Billing are made exclusively by the doctor, and receptionists are not in a position to offer guidance on this matter. We appreciate your understanding and encourage you to address any billing questions directly with your doctor.

Our practitioners follow the AMA Code of Ethics regarding privacy and confidentiality. You can be assured that your medical records and consultations are kept strictly confidential.

Appointments can be booked online, by calling the practice, or in person. Walk-ins may be accommodated where possible.

We understand that circumstances may arise preventing you from attending your scheduled appointment. If this happens, we kindly request that you provide at least 2 hours’ notice by calling our practice on 03 to cancel. We will be happy to reschedule your appointment.
If you cancel within 2 hours of your appointment or do not attend, a non-attendance fee of $30 will apply. Any outstanding fees must be settled before booking your next appointment.
Our doctors strive to be available for all patients. When an appointment is missed, another patient misses the opportunity to be seen.
Thank you for your understanding and for helping us provide care to everyone.

Standard consultations are 15 minutes. If you have multiple or complex concerns, or anticipate needing more time, please book a longer consultation. Standard appointments are suitable for single or straightforward issues.

Our standard appointments are scheduled with specific time allowances. If you anticipate needing more time, please book a longer consultation to ensure fairness for all patients. This helps us provide each patient with the attention they deserve.
We also appreciate your punctuality. Please note that late arrivals may not be seen, particularly during busy periods.
Certain services, such as pap smears, health assessments, skin checks, or consultations involving multiple or complex concerns, may require a longer appointment.

Test results are provided only to the patient. They can be discussed via Telehealth with your usual doctor. In most cases, you will be asked to schedule a follow-up appointment to review your results.

Please request a ‘transfer of medical records’ form from our reception team. You can then provide this to your previous practice or doctor to have your records transferred to us.

Medical certificates can be issued by your doctor after a consultation. Please note that they cannot be backdated, so we recommend attending as early as possible if you require a certificate.

Blood tests are conducted by Dorevtich Pathology, which operates independently from our practice. No appointment is required—simply bring a referral from your GP.

Most specialists require a referral letter from a GP. Please book an appointment with your GP to discuss your needs and obtain a referral.
Please note: referrals cannot be backdated, and any specialist fees or charges must be discussed directly with the specialist.

If you have attended our practice in the past 12 months, you can book a telehealth consultation online. New patients are required to have a face-to-face consultation with one of our GPs before telehealth appointments can be arranged.

A standard consultation is 15 minutes. Certain services, such as pap smears, health assessments, skin checks, care plans, or consultations involving multiple or complex concerns, often require a longer appointment.
Please keep this in mind when booking online or by phone. If you’re unsure, let our reception team know when making your appointment.
When booking online, it’s best to select a longer consultation to ensure the doctor has enough time to address all your concerns.

Emails are used for administrative purposes only. We do not share personal information via email and cannot accept appointment bookings or cancellations via email.
We may contact you via SMS or email for general practice or health service updates. These communications include only your name and email, and no additional personal information is stored.

WorkCover patients are treated the same as regular patients. Please inform your employer before your first consultation so they can provide a claim number for your case.
For new WorkCover claims, payment must be made in full by the patient on the day of the appointment. To schedule your consultation, please call the clinic.

If you are experiencing respiratory symptoms, please call the reception to arrange a telephone consultation before booking a face-to-face appointment at the clinic.

If you are unhappy with any aspect of our practice or your consultation, you can make a complaint in several ways:
Complete a ‘feedback form’ available in the waiting room.
Complete a formal ‘complaints’ form at the reception desk.
Speak directly with the Practice Manager.
Use the ‘Leave Feedback’ link below.
Contact the VIC Health Services Commissioner on 1300 582 113.
We welcome your feedback and take all concerns seriously.

Our Communications Policy outlines how we receive and respond to telephone calls and electronic messages.