Book Appointment Arrow

Information

Here you’ll find the details to help you prepare for your visit and understand how our practice operates. Here you’ll find guidance on appointments, billing, policies, and the services available to support your care.

We are committed to clear communication and transparency, ensuring you have access to the information you need to feel confident and informed about your healthcare journey with us.

Information

Appointments

Our practice operates by appointment to accommodate urgent, routine, complex, chronic care, and preventive health needs. If you need extra time with your GP or have multiple issues to discuss, please book an extended consultation.

Urgent Appointments

Urgent appointments are seen by the next available GP and triaged by our nurse on duty. Please inform reception if your visit is urgent.

Call your GP

Your GP will try to take your call but may be with patients. Please indicate if your call is urgent. If the matter is non-urgent, our reception team will arrange a suitable time for your GP to return your call.

Phone No. - 134 100

Privacy Policy

We comply with all confidentiality and privacy requirements. Please refer to our Privacy Policy or ask reception.

View Privacy Policy

Electronic Communication

  • We may contact you via secure email or SMS for results, reminders, or follow-ups.
  • For privacy reasons, we cannot accept patient email messages.

Translator Services Available

We provide interpreter services to ensure clear communication

131 450

Telephone Interpreters

For patients with language difficulties

1300 287 526

Auslan Interpreters

For patients with hearing difficulties

Our Services & Policies

Our Services & Policies

Home Visits

May be arranged at GP's discretion during practice hours. Telephone consultations available.

Test Results

Usually discussed during GP consultation. Phone results at GP's discretion.

Medical Certificates

Must be obtained during an appointment and cannot be backdated.

Recalls & Reminders

We contact you via SMS, phone, or letter. Keep your details current.

Specialist Referrals

Arranged during GP consultation. Repeat referrals at GP's discretion.

Telehealth

Available for regular patients at the GP's discretion. Contact us for details.

Walk-Ins & Waiting Times

Walk-ins welcome but appointments take priority. Waiting times may occur due to urgent or complex cases. We appreciate your patience.